When FT columnist Miranda Inexperienced misplaced her father, she anticipated the grief to be long-lived. What she didn’t anticipate was that she would nonetheless be trying to settle her father’s monetary affairs almost a yr later with a number of calls to banks, constructing societies, insurers and utilities. She tells presenter Claer Barrett about her expertise of thoughtless name handlers and poor processes within the personal sector and Claer places Miranda’s issues to Eric Leenders, the director of private finance at UK Finance, the commerce physique that represents about 300 monetary providers organisations. What are they doing to deal with the issue?
Need extra? Free hyperlink:
Companies talked about within the podcast:
In the event you’d like to speak to Claer a few future episode, please e-mail the Cash Clinic staff at email@example.com with a brief description of your downside, and the way you desire to us to assist.
Comply with Claer on X, previously Twitter, and Instagram @Claerb
Introduced by Claer Barrett. Produced by Philippa Goodrich and Laurence Knight. Our government producer is Manuela Saragosa. Sound design by Breen Turner and Samantha Giovinco, with authentic music from Metaphor Music.